1. Information about our use of cookies
    1. Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. When you use our site, a banner will be displayed asking you for your consent to our use of cookies.
  2. What are cookies?
    1. A cookie is a small file of letters and numbers that is saved onto your computer, smartphone, tablet or other device when you visit our site.
    2. Cookies store small pieces of information. For example, one type of cookie will remember that you have visited our site before.
    3. Cookies help us to improve your visit and experience when browsing our site by, for example, storing certain information so you don’t have to re-enter it on subsequent visits.
    4. Cookies also assist us in tracking which pages of the website you have visited.
    5. We use both persistent cookies (which stay with your computer and will work until their expiry date, unless deleted by you beforehand) and session cookies (which expire when you close your browser).
  3. We use the following cookies:
    1. Strictly Necessary cookies. These cookies are essential for the operation of our site (for example, to add our products to your shopping cart).
    2. Analytical/ performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
    3. Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
    4. Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
    5. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
      Cookie Name Website / App Expiry Description
      WEBSITE N/A Our website uses no first party cookies.
      PHPSESSID APP End of session This is used to establish a user session and to pass state data via a temporary cookie. It is required for you to login to our application.
      APP 180 days This is used to save your column preferences when viewing our reporting
      APP 7 days This is used to save your current step within the Thermometer Builder so you can continue where you left.
      APP 1 day This is used to save whether the a tour of the Thermometer Wizard has been shown.
      ct_wizard_teaser APP End of session This is used to save whether you have closed the Wizard Teaser prompt.
  4. Third party cookies
    1. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
    2. The table below explains the cookies we use on our site, why they are collected and when they expire:
      PRODUCT COOKIE Name Expiry Description
      Facebook _fbp 90 Days This allows us to track your journey around our site for use within our Facebook Advertising.
      Google Analytics & Google Adwords _gid 24 hours These cookies assist us in monitoring your use of our site, tracking the duration of your visit to our site and where you found our site (e.g. through a search engine).
      _gcl_au Persistent
      _ga 2 years
      _gat_UA-22993313-2 1 minute
      _GRECAPTCHA Session
      Hotjar _hjAbsoluteSessionInProgress 1 year This allows us to identify whether you have completed polls on our site, to determine if you should be included in the collection of analytical data and to ensure your poll stays minimised if you have elected to minimise it.
      LinkedIn _bizo_bzid 24 hours This allows us to track your journey around our site for use within our LinkedIn Insights.
      Pardot visitor_id<id> 10 years These are used to track visitor and prospect activities across our sites.
      Zendesk Livechat _zlcmid 1 year This allows you to continue to use the online chat feature whilst you navigate around our site.
      DataDog _dd_s 1 year This provides user-monitoring to how you use our application, capturing page speed, resource load times and alerting of any client-side errors.
      PostHog ph_<hash>_posthog 1 year This is used to track your journey around the application and record your interactions with its functionality. No sensitive personal information is captured within the recordings.
      Cloudflare __cf_bm* 30 minutes This provides security and protection to our website and product.
      Salesloft sliguid 5 years These are used to track visitor and prospect activities across our sites.
      Appcues apc_next_content_id This is used to improve the user experience when visiting our products and/or Services by personalising them with special regard to your needs.
      1. It is possible to disable and remove cookies from your computer or device by activating the setting on your browser that allows you to do so. You will need to know what browser you are using and what version you have.
      2. You can refer to your browser’s help section or visit the www.aboutcookies.org/ website for further information and assistance with cookies.
      3. Please be aware that if you use your browser settings to block or amend certain cookies, your browsing experience may change for the worse.
  5. Changes to this policy
      1. We may update, change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately. Please visit this page periodically if you want to keep up to date.