Add Customer Thermometer 1-click surveys to your Zendesk emails. Customers click a customizable, brandable icon and leave a comment. Be alerted in real time to any issues, and direct feedback straight back into Zendesk, or into systems such as MS Teams or Slack.
Are you struggling to gauge customer satisfaction from your tickets, with frustratingly low response rates from the native survey function?
Replace the boring “click to answer survey” links with our customizable 1-click feedback icons – customers love them. Ask for ratings whenever; directly from a triggered email, during a thread, or on ticket closure.
And what happens when customers click?
Customers are taken to a landing page where they can leave a further comment. Customize them as much as you like – add branding and push happy customers to online review sites.
See your responses in our out-of-the-box reporting and push that feedback right back to your Zendesk tickets, making it easier to see how your team is doing.
The market leader in engaging feedback
You’ll get actionable feedback in real-time, so you can rate and mentor your support agents and prevent poor service in future, respond to customers and address problems before they become out of hand, and view trends and analyze reports so you can track progress.
Show your team’s hard work off to stakeholders and prospects with superwidgets showing your CSAT or NPS score amongst others. See a live stream of comments trackable to the agent, recipient and ticket, and push this data into Slack, MS Teams, and many more.
Powerful yet simple, our full NPS feedback solution allows you to choose your own icons, questions, and reporting.
Customer loyalty is measurable on a day-to-day basis, with icons embedded into every interaction and unhappy customers identifiable in real-time.
We pride ourselves on offering excellent customer service as we know this means our customers can get the best out of our software. It’s our goal to be the world’s best company to work with and for, which we are over the moon to see reflected in our award-winning support team.
Feedback no matter what size you are
From startups to global brands, thousands of customer-obsessed companies
in over 160 countries use Customer Thermometer
Customer Thermometer integrates with 100s of other services
gmail
Outlook
Salesforce
ServiceNow
ConnectWise
