, , ,

51 survey question examples

Need questions for your next survey? We have tons of survey question examples to suit a range of objectives. Use them to maximize your own customer feedback, or as inspiration when formulating your own unique survey questions. What makes a…
,

How to get fewer negative reviews for your product

Negative reviews can disproportionately impact how a brand, product or service is perceived. Having just a small number of them can really take the gloss off a bunch of more positive reviews, especially if they’re recent.  We look at how…

How to use QR codes to get customer feedback?

QR codes pop up in all sorts of places, with many now designed to entice people to launch a customer feedback survey.  In this guide, we examine the benefits of the QR code survey approach, the mechanics of making it happen, and best practices…

How to make customer feedback an extension of your brand experience

It’s not enough for people to notice your brand, they have to experience it too. This means communicating a brand personality in every customer interaction – one that fits with your values and how you want your business to be perceived. But…

How to improve customer service through feedback

Every organization should strive to enhance the service they provide to customers. But how do you make it happen, and what role does customer feedback play in helping you make the right changes to customer service? This guide is perfect for…

The Ultimate Guide to Employee Feedback

Feedback is a phenomenal source of insight, but your focus shouldn’t all be about customer feedback. Organizations can learn all they need by listening to what their own employees have to say too.  If you’ve ever wondered about employee…

What is tNPS? Is Transactional Net Promoter Score important?

When looking at your Net Promoter Score® (NPS) customer feedback strategy, two elements will be at play: Transactional NPS (tNPS) Relational NPS (rNPS) In this post we explore tNPS in detail, how it’s different to rNPS and how…

NPS benchmarking with Customer Thermometer

Aiming for the best NPS score is a good objective, but what’s better is targeting an achievable score in the context of your competitors. Beating those guys is what matters, and knowing what NPS score you need to come out on top is critical…

Personalized dashboards with Agent View

If you haven't begun to use Customer Thermometer, you won’t have experienced the challenge of dealing with lots more customer feedback than ever before. This is what happens when the feedback floodgates open; having to plan how to respond…

Closing the customer feedback loop

What does Closing the Customer Feedback Loop mean? Closing the customer feedback loop is when an organization responds directly to customer feedback in a structured way. This typically has two aims: Making contact with the individual customer…
, ,

2023 CX trends and predictions roundup for the future of customer experience

The annual Customer Thermometer meta analysis of trending topics is back. Here, we draw on an extensive assessment of 2023 analyst predictions and expert views to pick out the mega trends that will influence customer experience in the year ahead. The…

Survey vs Questionnaire vs Poll: Which one to use?

What’s the difference between a survey and a questionnaire? Or a questionnaire (or survey) and a poll? This guide explains all, with some great examples and tips to help you choose the right approach.  What is a survey? A survey is an end-to-end…