Add feedback buttons directly to Gmail in minutes. Customers simply click to leave a rating and leave a comment directly from their inbox. It can alert you in real time to unhappy customers, or direct the feedback into Teams, Slack and more. Switch it in or make it your default signature.
Individuals and teams across the world send billions of emails a year using Outlook. Many are destined for customers, prospects, partners and stakeholders.
But do you really know what those recipients think of the emails you send? With customer experience now such a major competitive advantage, give your customers the chance to tell you how you are doing in real time, in a way that’s convenient for them.
Customer Thermometer’s Outlook signature survey is unique, brandable, engaging and gets results. It’s the antidote to long surveys; customers love using it.
And what happens when customers click?
They leave a comment on a brandable, context-sensitive landing page. It can even help you drive positive online reviews!
You see a real-time set of out of the box reports detailing how your team is performing.
Push your feedback into Slack, MS Teams, BrightGauge, and plenty of others. See your reporting where you need it, so you can take action immediately.
The market leader in engaging feedback
Gain useful and actionable feedback with metrics ranging from CSAT and NPS to TempTracking and league tables. View or export your data to use it how you choose, see a live comment stream and the geolocation of responses, track targets and schedule reports for when you need them. Not only this, but you can use webhooks to trigger actions inside other apps, and we offer many integrations to write back your data into your system.
Because of our hard work, we’re very pleased to say that we’ve grabbed a few awards over the years. We value good – magical – customer service so much that our support team have been nicknamed ‘the Ministry of Magic’! We want every customer to get the best from our software and to feel supported along the way, and it’s our goal to be the world’s best company to work with and for.
Feedback no matter what size you are
From startups to global brands, thousands of customer-obsessed companies
in over 160 countries use Customer Thermometer
Customer Thermometer integrates with 100s of other services
Zendesk
Outlook
Salesforce
Slack
BrightGauge
